CUSTOMERS KEY RIGHTS
At SUNMILLAR TRAVELS PVT LTD, we are committed to providing our customers with exceptional service and ensuring their rights are protected throughout their journey. Here are your key rights as a valued customer:.
- Right to Accurate Information:
- You have the right to receive accurate, clear, and detailed information about your tour, including itineraries, accommodations, transportation, and any additional services included.
- We will provide comprehensive information about any changes to your tour itinerary in a timely manner.
- Right to Safety and Security:
- Your safety and security are our top priorities. We ensure that all activities, accommodations, and transport services comply with the highest safety standards.
- You have the right to receive information on safety protocols and emergency procedures during your tour.
- Right to Fair Pricing and No Hidden Costs:
- You have the right to transparent pricing with no hidden fees. All costs, including taxes and service charges, will be clearly communicated before booking.
- Any optional activities or additional services will be clearly identified and priced separately.
- Right to Privacy and Data Protection:
- We respect your privacy and are committed to protecting your personal data. Your information will be handled in accordance with our privacy policy and applicable data protection laws.
- You have the right to access, correct, or delete your personal data held by us.
- Right to Assistance and Support:
- You have the right to receive prompt and efficient assistance from our customer support team at any stage of your journey.
- We provide 24/7 support for any emergencies or unexpected issues that may arise during your tour.
- Right to Cancellation and Refunds:
- You have the right to cancel your tour under the terms and conditions specified at the time of booking.
- Refund policies will be clearly stated, and any eligible refunds will be processed promptly.
- Right to Enjoyment and Satisfaction:
- You have the right to enjoy a fulfilling and satisfying travel experience. We strive to meet and exceed your expectations.
- If any aspect of your tour does not meet the promised standards, you have the right to bring it to our attention for resolution.
- Right to Make Amendments:
- You have the right to amend your travel plans up until the final payment, subject to availability and our terms and conditions.
- We will do our best to accommodate any changes to your itinerary to ensure your satisfaction.
- Right to Respectful and Non-Discriminatory Treatment:
- You have the right to be treated with respect and dignity, regardless of your background, beliefs, or preferences.
- We are committed to providing an inclusive and non-discriminatory environment for all our customers.
- Right to Responsible Travel:
- You have the right to participate in travel that promotes sustainability and respects local cultures and environments.
- We provide opportunities for responsible travel practices and encourage our customers to make positive contributions during their journey.